Hi, I’m James!
I help CSMs and CS leaders build the skills they need to increase retention, drive expansion, and grow their careers.
- Increase retention
- Drive expansion
- Grow their careers
- Increase retention
- Drive expansion
- Grow their careers
James Quinlan – Customer Success Leader, Coach & Consultant.
I help CSMs and CS leaders build the skills they need to increase retention, drive expansion, and grow their careers.
My Journey in Customer Success
I’ve spent over a decade working at tech companies like DELL-EMC, Workday, and Hotjar, where I saw firsthand what drives retention and revenue growth in B2B SaaS.
At Hotjar, I joined the team early on their start-up journey and helped build the Customer Success program from scratch, shaping the strategy that supported the company’s rapid growth. That experience taught me what works (and what doesn’t) when it comes to CS leadership, team building, and scaling retention strategies.
Why Greenfield Success?
I started Greenfield Success in 2022 to give CSMs and CS leaders the coaching and tools they need to:
- Confidently lead strategic conversations
- Develop leadership skills and grow into senior roles
- Drive retention and expansion (NRR) with proven strategies
The most rewarding part of my work is helping those around me grow and develop. I take a genuine interest in understanding an individual’s goals and helping them to achieve them.
Whether you’re a CSM looking to level up or a CS leader building a high-performing team, I’m here to help.
- Let’s connect!
